Urbanest automates 82% of tenant requests with Livy

Manage more properties
with less staff.

Handle maintenance requests, tenant queries, and lease renewals 24/7 with AI agents that plug into your existing property stack

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James wrote 2m ago

The heating in unit 4B has stopped working. It's been two days and it's freezing. Can someone come fix it?

Thought for 97s
Autopilot

Ticket #4B-00291 · Heating

Assigned to contractor • Today, 2pm
Livy replied 1m ago

Hi James,

I've logged an urgent maintenance request for the heating in unit 4B and assigned it to your building's HVAC contractor. They'll be there today between 2–4pm.

You'll receive a confirmation text shortly.

Activity · 97s
Thinking Process

Looking up tenant

James · Unit 4B

Creating maintenance ticket

Heating failure · Urgent

Finding available contractor

HVAC · Available today

Scheduling appointment

Today 2–4pm · Notifying tenant

You didn't get into property to
answer the same questions all day

You got into property to grow a portfolio, not manage an inbox. Yet most of your day disappears into tenant messages, maintenance follow-ups, and requests you've answered a hundred times.

Slow Response Times

Tenants wait days for updates on maintenance requests while your team manually coordinates contractors, tracks progress, and sends follow-ups across multiple tools.

Rising Operational Costs

Property managers are expensive. Every repetitive query handled manually — lease terms, rent dates, repair status — drains time that should go toward growing your portfolio.

Disconnected Systems

Existing chatbots have no access to your PMS, maintenance logs, or tenancy data. Without that context, they can't give tenants real answers — or take real action.

No Automated Actions

Most tools only send messages. They can't log a maintenance ticket, assign a contractor, update a lease, or flag an overdue payment — leaving your team to do it all.

The Solution

Livy connects everything

Unlike generic chatbots, Livy integrates directly with your property management software, maintenance platforms, contractor networks, and communication tools — giving AI the context and permissions to actually resolve requests.

See How It Works
Instant answers with real-time tenancy & maintenance data
Automated ticket creation, contractor assignment, and follow-ups
One unified dashboard instead of endless inbox chaos
24/7 tenant support without growing your headcount
Platform

Designed for AI agents

Fully Integrated

With Arthur Online, Re-Leased, Fixflo, and +30 property management integrations

Instant Responses

Sub-60-second response times, 24/7. Tenants never wait on hold again.

Multilingual Support

Native support for 40+ languages — ideal for diverse tenant communities.

Human Handoff

Seamless escalation to your team when a situation needs a personal touch.

From setup to scale in four steps

01

Connect your systems

  • Property management software
  • Maintenance platforms
  • Contractor networks
02

Migrate your inbox

  • Email
  • WhatsApp
  • Tenant portals
03

Train Livy

  • Upload lease policies
  • Define escalation rules
  • Review & refine
04

1% autopilot per day

  • 50% in 30 days
  • 75% in 60 days
  • 95% in 90 days

Ready to transform
your property operations?

Join forward-thinking property managers using Livy to deliver faster service, happier tenants, and leaner teams.

Book a Demo