Livy reads, understands, and acts on every tenant message — across email, WhatsApp, SMS, and more. Maintenance logged. Queries answered. Escalations flagged. Automatically.
Use Cases
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Tenants submit issues and get instant confirmation. Livy logs the request, assigns a contractor, and keeps the tenant updated in real time.
Answer questions about lease terms, renewal dates, and clauses instantly using your document library and knowledge base.
Handle payment confirmations, late payment reminders, and receipt requests automatically — no manual chasing required.
Guide tenants through check-in and check-out processes. Livy coordinates inspections, key handovers, and deposit returns automatically.
Manage viewings, amenity bookings, and contractor appointments. Tenants self-serve 24/7 without calling the office.
Answer questions about parking, bin collection, utilities, and building rules instantly from your property knowledge base.
Urgent issues like flooding or no heating are instantly escalated to the right contact, day or night, with full context attached.
Complex cases get a draft response ready for review. Your team just clicks send — no typing required.
Serve tenants in their native language. Support 40+ languages without hiring multilingual staff.
Benefits
Channels
Full feature parity across channels. No compromises. See all channels
Livy reads, triages, and replies to every tenant email — maintenance, lease queries, rent questions — automatically from your existing inbox.
Two-way conversations over the channels tenants already use. Rent reminders, maintenance updates, and instant replies — all handled automatically.
Livy will answer calls, handle routine tenant queries by voice, and escalate anything complex to your team — without missing a call.
Tenants and prospective renters increasingly reach out via Messenger and Instagram DMs. Livy will handle every message — bookings, availability, and more.
Why Switch?
Traditional property management tools are built for admin. Livy is built for AI — it understands your properties and takes action so your team doesn't have to.
Most helpdesks only show conversation history. Livy integrates with your PMS, maintenance, and communication platforms for the full picture.
Traditional tools can only respond. Livy can act on behalf of your tenants — creating work orders, sending reminders, booking inspections.
Your team doesn't need multiple browser tabs open. All tenant data from your systems flows into one unified view.
Get a personalised walkthrough of Livy tailored to your portfolio. Our team will show you exactly how AI can automate your tenant communications.
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