Channels

Meet Your Tenants
Where They Are

One AI agent across every channel your tenants use.
One unified dashboard so no request ever slips through the cracks, regardless of how they reach out.

Book a Demo →
Unified Inbox

Every channel. One place.

Tenant conversations happen everywhere — email, SMS, WhatsApp, and phone — and most of it gets lost. Livy brings every interaction into a single dashboard, logged and saved automatically, so your team always has the full picture.

  • All channels visible in one inbox
  • Full conversation history per tenant
  • AI-resolved threads filtered automatically
  • Escalations flagged and prioritised for your team

Click any message to see a conversation

Livy Inbox 1 new
James Miller · Unit 4B
The heating still isn't working...
just now New
Sarah Chen · Unit 2A
Am I allowed to get a cat? 🐱
14m ago New
Tom Reeves · Unit 7C
My boiler has stopped working...
1h ago Resolved
Maria Santos · Unit 1F
Can I add a second tenant to my lease?
2h ago Pending
James M. AI

Heating still not working

Sarah C.

Lease renewal question

Tom R.

Parking permit request

Maria S.

Adding tenant to lease

Re: Heating still not working — Unit 4B

To: [email protected]

AI Draft

Hi James,

I'm sorry to hear the heating is still causing issues. I've escalated your ticket to our senior HVAC contractor and rescheduled the visit for today between 3–5pm.

maintenance-update-4B.pdf

We apologise for the inconvenience and will follow up once the repair is complete.

Send
Edit

Email

AI-drafted responses, human quality

Livy reads incoming emails, understands context, pulls data from your property systems, and drafts professional responses. Your team reviews and sends — or Livy sends automatically on autopilot.

  • Automatic triage and routing
  • Context-aware draft responses
  • Thread-aware conversation memory
  • Matches your brand tone & voice
  • Attachment handling & generation
  • Review-before-send or full autopilot

SMS & WhatsApp

Meet tenants where they already message

Livy handles SMS and WhatsApp conversations automatically — from rent reminders and maintenance updates to two-way tenant replies. Every message feels personal, every reply is instant.

  • Rent reminders & confirmations
  • Maintenance status updates
  • Inspection & appointment notices
  • Two-way replies handled by AI
  • Multilingual support
  • No-code campaign builder

Livy · Property AI

SMS

Message...

Livy · Property AI

online

Message

Coming Soon

Livy AI

Incoming call...

Phone

AI voice support that feels human

Voice-based AI support that handles inbound tenant calls naturally. Tenants speak, Livy listens, understands, and resolves — logging issues, booking contractors, and following up without any manual effort.

  • Natural language voice conversations
  • Real-time speech recognition & intent detection
  • Automatic ticket creation from call transcripts
  • Seamless escalation to a human agent
Coming Soon

@tenant_jane

Messenger

Hi, is the flat on Nørrebrogade still available?

Yes it is! 2 bed, available from 1st April. Want to book a viewing?

That would be great! 🙌

Message...

Meta

Instagram & Messenger, handled

Tenants and prospective renters increasingly reach out via Instagram DMs and Messenger. Livy will handle every message automatically across both platforms — answering availability questions, booking viewings, and resolving issues without you lifting a finger.

  • Instagram DM automation
  • Messenger automation
  • Viewing requests handled instantly
  • All conversations in your unified inbox
How it works

Your tenants pick the channel.
Livy handles the rest.

01

Tenant sends a message

Whether it's a WhatsApp about a broken boiler, an email about their lease, or a portal message about a parking space — Livy receives it instantly across all channels.

02

Livy understands and acts

Livy reads the message, checks your property management system for context, and either resolves the request automatically or routes it to the right person with full context.

03

Tenant gets an instant reply

A clear, professional response goes back on the same channel the tenant used — in their language, at any hour — with no delays and no manual work from your team.

Book a Demo

Ready to transform your property operations?

Get a personalised walkthrough of Livy tailored to your portfolio. Our team will show you exactly how AI can automate your tenant communications.

30-minute personalised demo
See results in your first week
1
Date & Time
2
Your Details
SuMoTuWeThFrSa

Select a date to see available times